Contact information

You can email VelvetWren about products and orders using the contact details on this page. Please identify the item or order you are writing about and describe the information you need.

Email Support

Email: yonafloris0893@outlook.com.

For an existing order, include the order number in the subject or opening lines. When following up on the same question, keep the related details in the same email thread rather than omitting the original order reference.

What to Include in Your Inquiry

Product questions: identify the product title and the size, color, style or other option shown in the listing that your question concerns.
Order questions: include the order number, the email used at checkout and a description of what you would like clarified.
Delivery questions: identify the order and explain the delivery or tracking information you are asking about.
Item concerns: describe what you received and the specific issue, including which item or quantity is affected.
Return, exchange or refund questions: identify the relevant order and item and describe the outcome you are requesting.
Checkout questions: explain the step where you encountered an issue and any non-sensitive information displayed on screen.

Preparing Your Email

As applicable, include the order number, checkout email, product name, selected option, quantity and a brief account of the question or problem. For an item issue, relevant clear photographs can help show the item and the area you are describing. Include the specific information you need or the outcome you are requesting.

Do not email complete payment-card numbers, card security codes, banking credentials, account passwords or other authentication secrets. Describe a payment or account issue without including those details.

Store Contact Information

VelvetWren

Public contact address: 810 9th St SW, Spencer, Iowa, 51301, United States.